Policies

Have a question about any of our policies? Contact us today!

Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Wild Orchid Farm will not sell its customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!

Wild Orchid Farm uses PayPal Payments Standard for all of our online transactions. This leverages the power of PayPal to provide our customers with a secure shopping experience. At no point are your Credit Card details exposed to Wild Orchid staff and those same details are never stored on our systems. You can shop at Wild Orchid Farm with confidence.

Shipping Policy

Wild Orchid Farm uses Canada Post whenever possible for shipping domestically and internationally. All shipments are shipped with insurance and we provide you with a tracking number. Unfortunately Wild Orchid Farm cannot provide customs and duties information for our orders. Customers will be responsible for any additional fees charged at the time of delivery. We ship on Tuesdays and Thursdays. Once shipped the order typically takes 7-9 business days to arrive.

We ship our packages via Canada Post at a flat rate of $15 within Canada when your order is less than $100. Orders over $100 will receive free shipping in Canada. We don’t make money from shipping, it’s just the nature of shipping dense bars of soap that drive shipping costs.

Customer Satisfaction

At Wild Orchid Farm it is our mission to provide customers with the highest quality soap and other natural products. If for any reason you are unsatisfied with your purchase, please contact us so that we can make arrangements to rectify the situation. We want our customers to be happy and we want them to return.

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